Customer Success Manager, Global SMB
Core
Drive product adoption and value realization for SMB clients using Braze's customer engagement platform.
Role type
Customer Success Manager (SMB)
Builds
Customer retention, renewal targets, and strategic account growth for SMB brands.
Domain
Marketing Technology / Customer Engagement / SaaS
Deliverable
product features
Required skills
SaaS domain knowledge, Marketing Automation, Mobile, APIs, Marketing Analytics, Basic Programming (HTML), Account management, Strategic client communication, Business process adaptation, Executive Business Review (EBR) facilitation, Cross-functional collaboration
Preferred skills
None stated
Technologies
Braze, HTML
Responsibilities
Analyze and drive increased product adoption across SMB accounts; Provide recommendations for adapting business processes to work with Braze; Deliver Braze product expertise through check-ins and business reviews; Lead Executive Business Reviews (EBRs) with key stakeholders; Partner with Account Managers to ensure commercial alignment on renewals; Collaborate with Customer Onboarding Managers to transition clients to active users.
Seniority
Individual Contributor