Ocean Operations Associate
Core
Execute booking, documentation, and shipment troubleshooting for global ocean freight clients to ensure efficient end-to-end export processes.
Role type
Senior IC ocean operations associate
Builds
End-to-end export processes and service delivery for global trade clients
Domain
Global logistics and ocean freight
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Ocean carrier operations, logistics, freight forwarding, supply chain management, DG and reefer freight planning, exception handling, process implementation, team coaching
Preferred skills
Consulting experience, new business process implementation
Technologies
N/A
Responsibilities
Execute booking and documentation processes with clients and carriers; handle timely shipment troubleshooting and exception escalation; coach junior specialists on daily operations; plan and execute special freight operations; assist in new business and process implementation; inform business process and software capability needs to scale operations.
Seniority
Mid-level, hands-on IC with team coaching responsibilities