Payment Operations Manager
Core
Lead a team of Payment Operations Analysts to manage Gusto's end-to-end payment operations, including ACH, wire, RTP, and international contractor payment rails, while overseeing bank partner relationships and compliance programs.
Role type
Senior IC Payment Operations Manager (Team Lead)
Builds
Reliable payment infrastructure for payroll, contractor payments, and international money movement for 500,000+ small businesses
Domain
Fintech / Payroll / Banking Operations
Required skills
Team leadership (hiring, coaching, performance management), Payment operations (ACH/Nacha, wires, RTP), Bank/payment partner relationship management, Financial compliance (Nacha, SOC 1, unclaimed property), Incident response, Cross-functional collaboration, AI fluency
Preferred skills
International money movement experience, Nacha AAP or AFPP certification
Technologies
ACH, Wire, RTP, SOC 1, Nacha
Responsibilities
Manage and grow a team of Payment Operations Analysts; Own operational relationships with banking and payment partners; Execute day-to-day compliance programs (Nacha, unclaimed property, SOC 1); Lead incident response for payment failures and outages; Partner with Product and Engineering on payment-related specs; Model and encourage AI usage across the team
Seniority
Senior, hands-on IC with team management