Senior Manager, Technical Account Management (TAM)
Core
Directing the execution, strategy, and operational objectives of a global Technical Account Management (TAM) organization to ensure enterprise customers leverage network detection insights.
Role type
Senior Manager, Technical Account Management
Builds
Global product adoption strategies, operational frameworks, and team efficiency for enterprise network defense clients.
Domain
Cybersecurity / Network Detection and Response
Deliverable
client delivery
Required skills
Global team leadership, strategic executive communication, enterprise advisory, data-driven operational leadership, organizational agility, change management
Preferred skills
Cybersecurity industry experience, SIEM/SOAR/cloud provider expertise
Technologies
Salesforce, Gainsight, SIEMs, SOAR tools, major cloud providers
Responsibilities
Manage and mentor a worldwide team of Technical Account Managers; Design and drive global proactive strategies to maximize product adoption and mitigate churn; Partner with Sales, Engineering, and Product to influence roadmaps; Establish global operational metrics and resource allocation frameworks; Act as the definitive escalation point for complex technical challenges; Maintain enterprise technical ecosystem expertise.
Seniority
Senior Manager, hands-on leadership
