Customer Service Consultant
Hybrid
Core
First point of contact for customers providing friendly, knowledgeable support and helping them navigate insurance needs via phone.
Role type
Customer service consultant (insurance)
Builds
Customer confidence and accurate record-keeping for insurance enquiries
Domain
Insurance
Deliverable
client delivery
Required skills
active listening, rapport building, attention to detail, process adherence, compliance knowledge
Preferred skills
contact centre experience, insurance experience
Responsibilities
handling quotes, renewals, and new business applications; providing policy enquiries and Certificates of Currency; directing claim-related enquiries; recording customer interactions
Seniority
Individual Contributor