Senior Business Operations Analyst
Core
Architecting comprehensive reporting frameworks and performing deep-dive diagnostic analyses to translate complex operational data into insights that drive performance, service quality, and member experience.
Role type
Senior Business Operations Analyst (Data Analytics)
Builds
Scalable Tableau reporting suites and unified data frameworks for Operations stakeholders
Domain
Financial Services / Business Operations / Customer Experience
Deliverable
dashboards & analysis
Required skills
Advanced SQL, Tableau, Data Storytelling, Root Cause Analysis, KPI Definition, AI Tool Proficiency, Cross-functional Partnership
Preferred skills
Python, R, Regulated Environment Experience, Workforce Planning
Technologies
Tableau, SQL, Claude, Cursor, ChatGPT, AI coding assistants
Responsibilities
Define operational excellence metrics and KPIs; Lead design and automation of Tableau reporting; Perform deep-dive diagnostic analyses on operational datasets; Partner with Data Engineering to define business logic; Mentor junior analysts on data-driven performance management; Translate analytical findings into strategic recommendations for process design and workforce planning.
Seniority
Senior, hands-on IC
