Manager II, Technical Support Engineer
Core
Lead a regional team of Partner/Support Engineers serving advertisers and Martech/Business partners across Pinterest products and APIs, while managing complex technical escalations and driving AI-driven operational improvements.
Role type
Manager II, Technical Support Engineer (Player-Coach)
Builds
PinTech support coverage, API integrations, and AI-driven automation solutions for advertisers and partners.
Domain
Ad Tech / MarTech / eCommerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People/team management, API integrations, Python/shell scripting, SQL, data analysis, debugging complex multi-system integrations, stakeholder management, AI experimentation
Preferred skills
Ad Tech/MarTech/eCommerce background, familiarity with SQL/Presto/Spark/Tableau/Superset/Postman/Bruno/Kibana/GitHub/Airflow/AI agents
Technologies
Python, Shell, SQL, Presto, Spark, Tableau, Superset, Postman, Bruno, Kibana, GitHub, Sourcegraph, Airflow, AI agents/MCPs
Responsibilities
Lead and coach a regional team of engineers, own advertiser and partner relationships and metrics, manage complex technical escalations, drive AI-driven scale and automation, influence API product roadmap, and execute cross-functional collaboration with Product, Engineering, and Sales.
Seniority
Manager II, hands-on leadership
