Collections Analyst, Latin America
Core
Manage accounts receivable collections across the LATAM region with a primary focus on Mexico, serving as the direct point of contact for customers on outstanding balances and payment matters.
Role type
Senior IC collections analyst
Builds
Accurate and timely issuance of payment complements (CFDI) and cash application coordination
Domain
Financial services / Electronic payments
Required skills
Accounts receivable management, customer relationship management, financial compliance, data analysis, budget forecasting, report generation, cross-functional coordination, risk assessment, negotiation
Preferred skills
Shared service center experience, corporate customer collections, process automation tools
Technologies
Oracle, Excel, AI tools, Power Automate, macros
Responsibilities
Manage customer portfolio and follow up on outstanding receivables; Proactively communicate with customers to resolve disputes and agree on payment plans; Issue payment complements (CFDI) in compliance with SAT requirements; Provide information to the Poland Shared Service Center for cash application; Prepare and monitor collections budget and forecast; Prepare and maintain reports on accounts receivable aging and DSO; Coordinate with Sales, Operations, and Finance to resolve discrepancies; Identify collectability risks and recommend actions
Seniority
Mid-level, hands-on IC