Senior User Research Manager
Core
Lead research strategy and people leadership for Core Banking, shaping the future of personal banking products and influencing company strategy.
Role type
Senior User Research Manager (Strategy & People Leadership)
Builds
Personal banking products including current accounts, joint accounts, kids/teens accounts, money management, and budgeting tools.
Domain
Fintech / Personal Banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Leading senior researchers and research managers, shaping product strategy through research, synthesizing customer insights across multiple product areas, navigating complex stakeholder environments, partnering with Product/Design/Engineering/Data Science leaders, combining qualitative and quantitative research, building alignment in large organizations, coaching research leaders, making trade-offs between research depth and business impact.
Preferred skills
Experience in complex product organizations, executive-level influence, multidisciplinary team leadership.
Technologies
Qualitative research methods, quantitative analysis tools, product data platforms.
Responsibilities
Lead research across Core Banking and define a coherent Personal Banking research strategy; Partner with Core Banking Leadership and senior stakeholders across Wealth, Payments, and Borrowing; Define and land parts of the global research operating model; Connect customer insights across collectives to identify strategic themes; Bring together research, data, and market insights for leadership decision-making; Manage 6-8 direct and indirect reports while maintaining high research quality.
Seniority
Senior, hands-on IC with people leadership responsibilities