Fraud & Disputes Intern
Core
Investigate and resolve disputed credit card, debit card, and ACH transactions to minimize losses and help customers.
Role type
Fraud & Disputes Analyst (Intern)
Builds
Loss prevention mechanisms and dispute resolution processes for a fintech installment payment platform.
Domain
Fintech / Retail Payments
Deliverable
client delivery
Required skills
Data analysis, pattern recognition, case investigation, AI tool usage (LLMs), SLA management, cross-functional collaboration
Preferred skills
High standards, unconventional thinking, speed, trust-building, decisive commitment, result delivery
Technologies
Large Language Models (Claude or equivalent)
Responsibilities
Investigate disputed transactions and take action to resolve them; Analyze account patterns using data analysis; Collaborate with analysts, operations, data scientists, and engineering to improve loss prevention; Handle escalations from internal and external stakeholders; Maintain service level agreements (SLAs) for timely resolution.
Seniority
Intern
