Shopper Risk Operations Team Lead
Core
Direct daily operations of the Shopper Risk Operations team, managing fraud prevention, chargeback processing, and team performance within a fintech/retail environment.
Role type
Senior IC operations team lead (fraud prevention)
Builds
Fraud prevention operations and chargeback resolution workflows for consumers and merchants
Domain
Fintech / Retail / Payments
Required skills
Team performance management, fraud trend analysis, process improvement, staffing management, data analysis, problem-solving, business judgment, AI tool proficiency (LLMs)
Preferred skills
Fraud prevention experience, chargeback operations experience, payment processing concepts, case management software experience
Responsibilities
Measure and track team performance, ensure adherence to department processes, analyze data to alert management on fraud trends, identify and recommend process improvements, maintain adequate staffing levels, advise on staffing based on escalation volumes, coach and train team members