Support Operations Specialist
Core
Operating layer between customer/partner communications and core delivery systems, investigating complex order, mission, site, fleet, and financial issues to keep autonomous logistics operations running smoothly.
Role type
Support Operations Specialist (IC)
Builds
Autonomous drone delivery system for healthcare, food, and retail supplies
Domain
Logistics / Autonomous Drones / Healthcare Supply Chain
Required skills
Multi-system navigation, root cause analysis, evidence-based escalation, SOP creation, workflow optimization, stakeholder coordination
Preferred skills
None stated
Technologies
Intercom, Slack, Jira, operational dashboards, telemetry tools, CRM systems, logs
Responsibilities
Provide end-to-end communication from intake through closure; Isolate break points using system evidence; Build complete evidence packages for technical teams; Follow safety and compliance protocols; Distinguish operational vs. payout readiness; Maintain SOPs and optimize workflows
Seniority
Individual Contributor, operational execution
