Shift Lead | Wellesley
Core
Lead a team in a fast-paced cafe environment to deliver high-quality coffee and matcha products while ensuring smooth operations and excellent customer hospitality.
Role type
Shift Lead (hands-on leadership)
Builds
Coffee and matcha beverages, operational efficiency, customer experience
Domain
Food & Beverage / Cafe
Deliverable
product features
Required skills
Coffee and matcha expertise, team leadership, multi-tasking, customer service, operational process adherence, sales growth initiatives
Preferred skills
Hospitality passion, brand ambassadorship, team member development
Responsibilities
Craft coffee and matcha products, provide exceptional hospitality, train new employees on recipes and processes, open and close the store, resolve customer issues, lead store-level initiatives to increase foot traffic and sales
Seniority
Entry-level leadership (2+ years experience)