Staff Platform Manager, Chargebacks and Disputes
Core
Own and lead post-transaction product strategy for the full dispute lifecycle, driving evolution from chargeback representment to holistic dispute resolution to reduce net losses while protecting marketplace trust.
Role type
Staff Platform Manager (Payments Risk & Compliance)
Builds
Systems, decisioning logic, and guest-facing interventions for dispute handling across new payment methods and geographies.
Domain
Fintech / Payments Risk / Dispute Resolution
Deliverable
production ML models | product features
Required skills
Payments risk product strategy, Dispute lifecycle management, Fraud detection, Gen AI integration, Cross-functional leadership, Data-driven decisioning, Scalable infrastructure design, Vendor management, Risk modeling, Product roadmap execution
Preferred skills
Fintech experience, Engineering/Data Science background, Experience with external signals
Technologies
Gen AI, ML models, External vendor signals
Responsibilities
Own and evolve the product roadmap for dispute lifecycle management; Partner with Engineering and Data Science to sharpen dispute decisioning models; Drive design and rollout of proactive dispute prevention capabilities; Build scalable disputes infrastructure for new payment methods; Collaborate on first party misuse detection and enforcement programs.
Seniority
Staff, hands-on IC with strategy & mentorship
