Customer Service Representative II
Core
Provide accurate records and data to the public, internal departments, and law enforcement agencies while managing document storage and access at the Police Records Management Center.
Role type
Customer Service Representative II (Records Division)
Builds
Police offense and accident records, public information requests, and revenue transactions
Domain
Public Safety / Law Enforcement Administration
Deliverable
client delivery
Required skills
customer service, clerical experience, records management, public information request processing, cashier duties, physical lifting
Preferred skills
confidential records handling, records control systems, accident reporting software, Texas Public Information Act knowledge, bilingual English/Spanish
Responsibilities
Assist public and agencies with offense and accident records; respond to inquiries and complaints; process Public Information Requests; perform PRMC Liaison duties including record intake and destruction; receive service calls; assist at service window; perform cashier duties
Seniority
Entry-level to Mid-level, hands-on IC
