Senior Manager, Programs - Global Expansion and New Initiatives
Core
Own the strategy and roadmap for Customer Operations to support global expansion of new products, merchants, geographies, and channels, adapting the servicing operating model to international markets.
Role type
Senior Manager, Global Operations Strategy & Program Leadership
Builds
Global servicing operating model, repeatable expansion playbooks, and cross-functional international programs
Domain
Financial Services / Consumer Lending / Global Operations
Required skills
Global operations strategy, Program management, Process design, Cross-functional leadership, International market expansion, Financial services domain knowledge, Stakeholder influence, Risk management, Data-driven decision making, Change management
Preferred skills
PMP certification, Lean Six Sigma Black Belt, Consumer lending background, Fraud operations experience, Shared services experience
Technologies
None explicitly listed
Responsibilities
Define operational objectives, policies, and frameworks for global expansion; Lead and develop a team of program and process managers; Drive large-scale cross-area programs for merchant/geo launches and new product scaling; Partner with Product, Engineering, and Risk leads on cross-functional initiatives; Own portfolio-level governance and post-launch operational performance; Represent customer servicing needs at scale across global operations.
Seniority
Senior Manager, hands-on IC with team leadership