Account Technician - Meter Services
Core
Support the accuracy of water billing and account records by validating customer data, processing work orders, and ensuring meter-related data integrity in the City's billing systems.
Role type
Account Technician (Meter Services)
Builds
Accurate water billing records and efficient service dispatch workflows for over 1,000,000 residents.
Domain
Municipal Utilities / Water Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
data entry, work order processing, account maintenance, data quality checks, system report monitoring, GIS map review, service request investigation, record keeping
Preferred skills
AMI systems experience (RNI, MDMS), billing system familiarity, CRM software knowledge, dispatching experience, queue management, bilingual English/Spanish
Technologies
AMI systems, RNI, MDMS, GIS, billing systems, CRM software
Responsibilities
Dispatch work orders to field staff; investigate, route, and prioritize service requests; monitor system-generated reports for data discrepancies; review and maintain account, meter, and service data; generate and track work orders; perform data quality checks on meter readings; review GIS and utility maps; collaborate with field crews and billing teams; participate in staff training and special projects.
Seniority
Entry-level to Junior, hands-on IC