Payment Operations
Core
Own end-to-end payment workflows, resolve exceptions, and drive system reliability for payroll, contractor payments, and international money movement.
Role type
Payment Operations Analyst
Builds
Operational layer of payment workflows (ACH, wires, RTP, cross-border transfers) and product specs for money movement
Domain
Fintech / Payments / Payroll
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Payment operations, banking operations, treasury operations, domestic payment rails (ACH/Nacha, wires, RTP), international money movement, analytical instincts, SQL, bank portals, payment processors, reconciliation tools, compliance frameworks (Nacha, unclaimed property, money transmission)
Preferred skills
Cross-functional collaboration, ambiguity tolerance, AI fluency
Technologies
ACH, Nacha, wires, RTP, cross-border transfers, FX, global disbursement networks, SQL, bank portals, payment processors, reconciliation tools
Responsibilities
Own operational layer of specific payment workflows including ACH processing, exception handling, refunds, collection re-debits, and reconciliation; Investigate and resolve payment issues by escalating where needed and driving root cause fixes; Contribute to product specs, surface operational pain points, and define requirements for payment systems; Mine customer and CX feedback to identify friction in payment flows and prioritize fixes; Work directly with bank and payment partners to triage issues, resolve escalations, and maintain relationships; Use AI tools to accelerate analysis, draft communications, synthesize data, and automate repetitive tasks
Seniority
Mid-level, hands-on IC