Head of Operational Transformation – Operations Maintenance
Core
Lead strategic improvement initiatives and operational transformation across a large-scale field services environment to drive productivity, cost optimization, and customer outcomes.
Role type
Senior IC transformation leader (operations)
Builds
Operational excellence programs, business cases, executive dashboards, and AI-enabled solutions for field services.
Domain
Telecommunications/Utilities/Infrastructure operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic planning, financial modelling, business case development, cross-functional program leadership, data analytics, executive stakeholder management, operational excellence methodology, AI/automation strategy, change management, project management
Preferred skills
Lean Six Sigma certification, Power BI/Tableau/Snowflake/Databricks experience, NBN or major telco client experience, Engineering/Commerce/Finance degree
Technologies
Power BI, Tableau, Snowflake, Databricks, AI platforms, automation tools
Responsibilities
Develop and manage a portfolio of strategic improvement initiatives; Build robust business cases with financial modelling; Drive operational excellence through productivity and cost optimization; Lead cross-functional transformation programs; Leverage AI and analytics to improve performance; Create executive dashboards and real-time reporting; Partner with senior leaders and clients to align priorities and deliver outcomes.
Seniority
Senior, hands-on IC with strategic influence