APS6 Senior Salesforce Helpdesk Support
Core
Senior Salesforce Helpdesk Support providing Level 1 and 2 support for Salesforce applications, including Service Cloud, Experience Cloud, and Public Sector Solutions.
Role type
Senior IC Salesforce Support Engineer
Builds
Production support for Salesforce instances serving public sector clients
Domain
Public Sector / Salesforce Platform
Deliverable
client delivery
Required skills
Salesforce Admin, Salesforce App Builder, Salesforce Developer, Salesforce Data Loader, Salesforce Reports, Salesforce Dashboards, User Provisioning, Profiles, Permissions, Flows, Service Cloud, Experience Cloud, Public Sector Solutions, Apex, LWC, Sandbox Refresh, Platform Releases
Preferred skills
Agile methodologies (Kanban, Scrum), Seasonal platform release management
Technologies
Salesforce, Data Loader, Apex, LWC
Responsibilities
Support Salesforce applications for level 1 and 2 support, Manage data import and management, Debug incidents in production, Advise business stakeholders on new features and enhancements, Troubleshoot code-based issues during deployment or production incidents
Seniority
Senior, hands-on IC
