Team Leader, Workplace Services Bendigo Gov Hub
Core
Lead a team providing concierge and workplace services to the Galkangu GovHub in Bendigo, managing shared amenity environments including meeting rooms, collaboration spaces, training rooms, and wellness areas for Victorian State government departments and the City of Greater Bendigo.
Role type
Team Leader, Workplace Services
Builds
High-quality shared service delivery for government occupants and visitors
Domain
Public sector / Government facilities management
Deliverable
physical/clinical work
Required skills
Team leadership, stakeholder relationship management, complaint resolution, operational process improvement, AV system knowledge, basic troubleshooting
Responsibilities
Lead and manage the shared amenity environment at client occupied buildings; Initiate and maintain effective relationships with senior DGS staff and external stakeholders; Respond to and resolve complaints and escalations; Identify and implement business improvement opportunities for operational service delivery; Maintain up-to-date knowledge of DGS services and processes to assist clients.