Technical Writer - India
Core
Lead, scale, and optimize product and developer documentation for an AI-powered unified IT management platform, acting as an information architect and workflow innovator.
Role type
Senior Technical Writer (Docs-as-Code & AI)
Builds
End-user documentation, API references, developer guides, in-app onboarding flows, and release notes for IT admins and autonomous AI agents.
Domain
IT Management / SaaS / AI Security
Required skills
GitHub (PRs, code reviews, branch management), Markdown, Static Site Generators (Docusaurus, MkDocs, Hugo), Prompt Engineering, Generative AI tools (LLMs), In-App Messaging Tools (Pendo, Appcues, WalkMe), Technical Validation, Information Architecture
Preferred skills
API design, JSON scripting, AI model training, UX Writing
Technologies
GitHub, Docusaurus, MkDocs, Hugo, Pendo, Appcues, WalkMe, LLMs
Responsibilities
Manage documentation using GitHub native workflows (drafting, PRs, code reviews); Integrate into automated CI/CD pipelines using Static Site Generators; Author and maintain end-user documentation (API refs, guides, release notes); Partner with Engineering, Product, and Design to translate specs into content; Manage rolling product releases (15-20 per quarter); Conduct rigorous technical validation (test feature flags, API endpoints, UI flows); Design and deploy in-app onboarding flows and tooltips using Pendo; Design, test, and standardize custom AI prompts; Integrate AI assistants into workflows to reduce repetitive tasks; Audit AI-generated content for technical accuracy, brand tone, and security compliance.
Seniority
Senior, hands-on IC