Client Advisor
Core
First point of contact for clients entering physiotherapy and strength & conditioning clinics, managing appointments and providing administrative/financial support.
Role type
Client Advisor (front-desk operations)
Builds
Clinic operations and client experience for Kieser network
Domain
Health & Wellness (Physiotherapy/Strength & Conditioning)
Deliverable
client delivery
Required skills
appointment coordination, payment processing, membership consultation, administrative support, client service resolution
Preferred skills
product recommendation, leadership support
Technologies
electronic clinic diary, EFT, HiCaps, MediPass
Responsibilities
Coordinate client appointments and manage clinic diary; Process client payments; Recommend products and services; Conduct membership consults; Provide administrative support to leadership and clinical team; Answer questions and resolve client problems
Seniority
Entry-level to Junior
