Client Operations Manager
Core
Operational partner to Enterprise clients ensuring smooth day-to-day operations and providing tools/data/processes to Client Success Managers.
Role type
Client Operations Manager
Builds
Enterprise content workflows, onboarding processes, and operational dashboards for client success teams.
Domain
SaaS / Content Technology / Marketing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
operations management, project management, workflow design, process improvement, data analysis, stakeholder management, SOP creation, tool management
Preferred skills
experience in marketing/SaaS/agency environments, AI experimentation
Technologies
CS tools, automation features, dashboards
Responsibilities
Track workflows, timelines, and deliverables for Enterprise clients; onboard new clients and support expansion; roll out new or improved workflows; write clear SOPs; ensure CS data accuracy and maintain useful dashboards; manage CS tools including playbooks and automation features.
Seniority
Mid-level, hands-on IC