Senior Manager - Emergency Response & Business Continuity
Core
Leads global emergency response and business continuity efforts, coordinating crisis management for 80,000+ team members across 30+ countries.
Role type
Senior Manager, Emergency Response & Business Continuity
Builds
Global EMOC (Emergency Management Operations Center) and regional BC teams
Domain
Business Continuity / Emergency Management / Global Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Crisis response coordination, BCP program oversight, team building and leadership, incident management, strategic transformation, budget management, vendor relationship management, executive communication, project management, organizational change management
Preferred skills
MBA or Masters in related field, BPO/contact center industry experience, managing distributed global teams, multilingual capabilities, GIS and geospatial analysis knowledge, weather and disaster risk profile expertise, SLA management during incidents
Technologies
Incident management platforms, mass notification systems, threat intelligence tools, GIS tools
Responsibilities
Lead Global EMOC activation for multi-region emergencies, build and develop high-performing ER& BC team, oversee global BCP program and drive site/country-based planning transition, partner with Operations/IT on recovery strategies, drive annual BCP drill program and validate recovery strategies, lead Post-Incident Reviews and drive continuous program improvement, lead organizational change and strategic transformation
Seniority
Senior Manager, hands-on leadership with 5 direct reports
