Associate Operations Quality Support Specialist
Core
First line of defense against financial fraud by analyzing suspicious transactions, verifying identity documents, and managing customer disputes to protect the platform and clients.
Role type
Associate Operations Quality Support Specialist (Fraud Prevention & Operations)
Builds
Secure credit ecosystem for underbanked customers in emerging markets
Domain
Financial Services / Fraud Prevention / Credit Operations
Deliverable
client delivery | dashboards & analysis
Required skills
Real-time document verification, identity theft prevention, transaction dispute resolution, root cause analysis, cross-functional collaboration, urgent issue reporting
Preferred skills
Portuguese (native), English or Spanish (intermediate/advanced)
Technologies
Microsoft Office, automated fraud detection tools, customer support platforms
Responsibilities
Evaluate and transcribe missing information on suspicious sales identity documents; prevent and report identity theft and fraud vectors; approve legitimate sales and block fraudulent transactions; manage and resolve customer banking transaction disputes; report dashboard or tool failures with urgency
Seniority
Associate, hands-on IC