Customer Service - Customer Service Officer
Core
Answering telephone calls, taking client bookings, and resolving delivery issues for a transport and logistics company.
Role type
Customer Service Officer
Builds
Client bookings and delivery schedules
Domain
Logistics and Transport
Required skills
Telephone communication, booking management, client liaison, issue resolution, data entry, safety compliance
Preferred skills
Knowledge of dangerous goods handling, experience with transport management systems
Technologies
Transport Management System (TMS), telephone systems, email
Responsibilities
Answering phone calls within 3 rings, accurately capturing booking details (goods type, dimensions, weight), monitoring and updating client delivery status, escalating delivery delays, liaising with sub-contractors and internal departments, ensuring compliance with manual handling and dangerous goods policies.
Seniority
Entry-level to Mid-level