Early Childhood Customer Service Consultant
Core
Partner with families to facilitate access to early childhood supports through the NDIA and deliver exceptional customer service.
Role type
Customer Service Consultant (Disability Services)
Builds
Access to NDIS Early Childhood Approach services for children aged 0-9 with developmental delay/disability
Domain
Disability services / National Disability Insurance Scheme (NDIS)
Deliverable
client delivery
Required skills
Customer service, intake and sign-up process management, multi-channel communication (phone, email, web chat), Microsoft Office proficiency, system navigation
Preferred skills
Qualifications in disability, social sciences, or relevant field, experience in call centres or human services
Responsibilities
Manage inquiries from customers and external stakeholders, complete intake and sign-up processes, collaborate with team leaders and quality assurance managers, interpret developmental assessments to guide support
Seniority
Individual Contributor
