Inbound / Outbound Consultant On-Site
Core
Convert broker scenarios and customer enquiries into completed, funded deals for MCA and BTA products through outbound sales and inbound service.
Role type
Sales and service consultant (MCA/BTA)
Builds
Funded lending deals and customer applications
Domain
Commercial lending / Microcredit / Broker support
Required skills
Outbound calling, inbound call handling, objection handling, upselling, cross-selling, CRM data entry, policy adherence, scenario assessment, coordination with credit/operations
Preferred skills
Commercial lending experience, MCA experience, broker support experience, contact centre experience
Technologies
BiiGGA CRM, DriiVe
Responsibilities
Call brokers to convert conditional approvals into applications; Contact new leads to qualify needs and explain products; Contact eligible customers to drive top-ups; Handle inbound broker and customer calls and emails; Discuss alternative products or terms within policy; Assess scenarios against policy and coordinate with analysts; Coordinate with credit and operations for funding; Log call outcomes in CRM; Follow credit and responsible lending standards
Seniority
Individual Contributor, mid-level sales/service
