Senior Experience Designer
Core
Define customer and business problems, develop strategic recommendations, and design end-to-end customer journeys across physical and digital channels to improve outcomes.
Role type
Senior Customer Experience Designer (Strategy & Design)
Builds
Future-state customer experiences, service journeys, and strategic recommendations for BOQ Group brands.
Domain
Financial Services / Customer Experience Strategy
Deliverable
product features
Required skills
Customer journey design, Human-Centred Design, qualitative and quantitative research, insight synthesis, strategic facilitation, stakeholder engagement, storytelling, problem definition, scope management, commercial awareness, risk and regulatory consideration.
Preferred skills
Experience with Miro, PowerPoint, Figma, Confluence, Jira.
Responsibilities
Define customer and business problems, facilitate workshops, synthesize research into actionable insights, design end-to-end customer journeys, translate insights into tangible experience directions, communicate findings to senior leaders, champion Human-Centred Design practices across the organization.
Seniority
Senior, hands-on IC with strategic influence
