Frontline Client Services Officer (Wellbeing Centre Officer)
Core
Responding to primary needs of clients experiencing homelessness by managing facility operations, providing information on services, and supporting individuals with complex needs.
Role type
Frontline Client Services Officer (Wellbeing Centre Officer)
Builds
Wellbeing Centre services and programs for people experiencing homelessness
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
Data entry, de-escalation, confidentiality principles, proactive problem-solving, rapport building
Preferred skills
Experience in homelessness sector
Responsibilities
Setting up and cleaning the tea & coffee station, managing the takeaway food table, entering and collating accurate data, providing information on Wellbeing Centre facilities and programs, working with staff, volunteers, and visiting services
Seniority
Entry-level to Junior, hands-on IC