E2E Service Owner
Core
Accountable for the performance and evolution of Mobile Voice and Consumer Fixed Voice services, combining technical, strategic, and commercial expertise to set targets and manage service health.
Role type
Senior IC service owner (telecommunications voice)
Builds
Reliable and competitive voice services across mobile and fixed networks
Domain
Telecommunications, Mobile Voice, Fixed Voice
Required skills
Service ownership, network architecture, ITIL, observability, stakeholder management, incident management, service mapping, cost management, regulatory compliance
Preferred skills
AI applications for network services, experience in highly regulated environments
Technologies
VoLTE, VoNR, VoNBN, SIP, IMS, PSTN, SBCs, softswitches, IP-PBXs, cloud calling platforms, OSS/BSS, automation platforms
Responsibilities
Provide oversight across the end-to-end lifecycle of Network Voice services; Partner with Product Managers to align service priorities; Define and manage service-level quality and reliability targets; Lead voice service-health reviews; Support technology roadmaps and annual operating planning; Provide technical support during complex incidents; Manage service risks and technical debt; Communicate through governance forums and maintain documentation; Mentor colleagues.
Seniority
Senior, hands-on IC
