Administration Officer - Support Services
Core
First point of contact for participants and stakeholders in NDIS and Disability/Aged Care programs, managing intake, triage, and coordination of culturally safe services.
Role type
Administration Officer (Support Services)
Builds
Operational efficiency of Support Services programs for Aboriginal and Torres Strait Islander communities
Domain
Health care and community services for Aboriginal and Torres Strait Islander peoples
Deliverable
dashboards & analysis
Required skills
Client intake management, customer service, data entry, document management, record updates, report preparation, stakeholder communication, audit support, data analysis, process improvement
Preferred skills
NDIS sector knowledge, Aged Care sector knowledge, MMEX/Brevity systems familiarity, My Aged Care portal familiarity, Certificate III in Health Care/Social Assistance/Community Services/Administration, 2 years relevant experience
Technologies
Microsoft Suite, MMEX, Brevity, My Aged Care, NDIS Service Provider Portal
Responsibilities
Facilitate intake processes, coordinate client risk assessments and support plan development, complete administrative tasks including data entry and document management, update participant records, support report preparation, serve as point of contact for participants and families, ensure communication with internal teams, assist with audits, collect and analyse intake/referral data, identify process improvement opportunities
Seniority
Mid-level, hands-on IC