Product Manager-— Workspace
Core
Own the front-of-house agent and supervisor experience (Agent UI, Control UI, Active Listening UX) for AI CX tools serving enterprise customers.
Role type
Senior Product Manager (AI CX Workspace)
Builds
Real-time agent workspaces, supervisor consoles, and in-call AI assistance features for live customer interactions.
Domain
Enterprise Customer Experience (CX) / AI Automation
Deliverable
product features
Required skills
Product strategy, UX design, real-time system design, stakeholder management, prototyping
Preferred skills
AI/ML product knowledge, enterprise software experience, design partnership
Technologies
None explicitly stated
Responsibilities
Own the end-to-end agent and supervisor experience across live and post-interaction surfaces; Set the standard for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling; Partner with design to prototype and pressure-test flows before a line of production code ships.
