Commercial Operations Manager
Core
Plan, organize, and ensure quality of Demo-teacher operations and demo-lessons to drive conversion at the start of the sales funnel for Brighterly.
Role type
Senior Commercial Operations Manager (EdTech)
Builds
Demo-lesson operations and teacher scheduling for a personalized math and reading learning platform
Domain
EdTech / K-12 Education
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership (Shift Leads/QA Managers), Capacity planning, Scaling operations, Cross-functional coordination, Analytical thinking, QA metrics management
Preferred skills
Experience with large distributed networks of service providers, Process optimization
Technologies
N/A
Responsibilities
Lead Shift Leads and QA Managers, Plan capacity and scale operations, Collaborate with Marketing, Product, Sales, and Recruiting, Organize the Demo department for stable workflow
Seniority
Senior, hands-on IC