Program Manager
Core
Runs internal programs to make Mindtickle Services efficient, predictable, and profitable across Professional Services, Content as a Service, Managed Services, and Technical Solutions.
Role type
Senior Program Manager (Services Operations)
Builds
Services portfolio governance, financial visibility, strategic initiatives, and executive narratives
Domain
SaaS / Revenue Enablement / AI
Required skills
Portfolio governance, financial modeling, strategic initiative management, escalation handling, process improvement, executive storytelling
Preferred skills
AI/automation application, cross-functional leadership, data-driven decision making
Technologies
Jira, Rocketlane, Excel, Google Sheets, Salesforce, BI dashboards, Google Slides, PowerPoint
Responsibilities
Maintain single source of truth for portfolio metrics; run governance cadence (weekly/monthly/quarterly); track revenue, cost, margin, and sourcing; drive end-to-end strategic initiatives; lead escalations and provide account operational support; identify inefficiencies and standardize playbooks; build executive presentations and business cases.
