Program Manager - Health & Care
Core
Program Manager responsible for a portfolio of Private Health Insurance (PHI) customers, acting as a trusted advisor and primary point of contact to deliver value-adding solutions.
Role type
Senior Program Manager (Customer Portfolio & Delivery)
Builds
Customer solutions and funded initiatives for Private Health Insurance clients
Domain
GovTech / Health & Care / Private Health Insurance
Deliverable
product features
Required skills
Program management, Portfolio management, Commercial acumen, Stakeholder management, Cross-functional leadership, Risk management, Revenue forecasting
Preferred skills
Health or insurance industry experience, CRM platforms, Agile delivery frameworks
Responsibilities
Own and manage relationships for a portfolio of PHI customers, Understand customer business objectives and identify opportunities for value-adding change, Own and deliver a defined section of the Services revenue budget, Build and maintain a pipeline of funded customer initiatives, Forecast revenue, manage risks and ensure customer commitments are delivered successfully, Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes, Collaborate with Product and Engineering teams to define, scope and deliver customer solutions, Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk, Support customer retention and long-term strategic partnerships
