Claims Specialist
Core
First point of contact for customers experiencing loss or damage to home and contents, triaging claims and organizing repairs.
Role type
Claims Specialist
Builds
Insurance claims resolution and repair organization
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
customer service, claim triage, policy entitlement knowledge, system navigation, verbal communication, empathy, active listening, resilience, adaptability
Responsibilities
Provide efficient solutions to customer enquiries, triage and progress claims on first contact, support customers with existing claim enquiries, organize repairs and finalize contents claims, reinforce company commitment to customer support
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