Client Services Coordinator
Core
Main point of contact for clients and the Sales Team via phone, email, and Slack, owning the client experience end to end while supporting key accounts and financial processes.
Role type
Client Services Coordinator
Builds
Client relationships and order fulfillment for premium artisan food brands
Domain
Food distribution / Retail
Deliverable
client delivery
Required skills
Phone-based client service, outbound calling for lead generation, invoice processing, weekly reporting, warehouse and courier liaison, lead setup and onboarding, record-keeping, Excel, Outlook, ODOO, Slack
Responsibilities
Processing orders and following up on invoices and payments, making outbound calls for relationship building and lead generation, preparing weekly reports and liaising with warehouses and couriers, answering inbound enquiries with a proactive, solutions-focused approach, assisting with lead setup, onboarding, and accurate record-keeping
