Scaled Customer Success Manager, French
Core
Manage a large portfolio of customers in EMEA, driving adoption and expansion through tailored consultations, training, and strategic outreach for Notion's collaborative AI workspace.
Role type
Scaled Customer Success Manager
Builds
Customer adoption, seat expansion, and monthly active user growth for Notion
Domain
SaaS / Collaborative AI Workspace
Deliverable
product features
Required skills
Customer Success or Account Management experience, managing large account portfolios, fluent French, strategic outreach, cross-functional collaboration, product advocacy, growth mindset
Preferred skills
Building Customer Success playbooks, scaled program management, campaign management in Outreach, Salesforce and Gainsight experience, technical chops, early hire experience at fast-growing startups
Technologies
Notion, Salesforce, Gainsight, Outreach
Responsibilities
Onboard and expand customer base via consultations and training; Design and run at-scale outreach campaigns; Work cross-functionally with sales partners; Serve as in-house product ambassador; Identify strategic customers to drive expansion; Proactively identify under-utilizing customers and create action plans; Inform and influence overall growth strategy
Seniority
Mid-level, hands-on IC