New Partner Experience Team Lead - French Market
Core
Manage a team of agents to onboard new restaurants onto the Deliveroo platform in France and grow their order volume within the first 8 weeks.
Role type
Team Lead for New Partner Experience (SMB)
Builds
Onboarding processes and restaurant performance on the Deliveroo platform
Domain
Food delivery / Restaurant management
Deliverable
product features
Required skills
Team management, coaching, performance reporting, process development, target achievement, account management, customer service
Preferred skills
None stated
Technologies
None stated
Responsibilities
Oversee daily team operations, coach agents to develop skills, manage team behavior and attendance, report on results, refine onboarding processes, establish performance management frameworks, ensure restaurants are comfortable with platform systems
Seniority
Mid-level management
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