Customer Service
Core
Maintain commercial relationships with key accounts via proactive engagement to deliver a superior customer experience aligned to Nufarm's Go To Market Strategy.
Role type
Customer Support Specialist (Key Account Management)
Builds
Customer experience and commercial program delivery for key accounts in the agriculture sector
Domain
Agriculture / Agrochemicals
Required skills
proactive order management, key account engagement, commercial offer planning, market intelligence reporting, customer master data maintenance, ERP systems proficiency, CRM proficiency, Microsoft Office proficiency
Preferred skills
commercial acumen, autonomous work, collaborative teamwork, data leverage
Responsibilities
Plan and execute customer service programs through inbound/outbound telephone, email and digital engagement; Schedule regular key account engagements aligned to program objectives; Work with Commercial team to ensure delivery of program objectives; Capture customer feedback and ensure timely resolution; Manage interface with Customer Service for channel partner supply chain and commercial queries; Develop and maintain positive channel partner relationships; Plan and execute timely programs on Top 30 foundational products supported with commercial offers; Capture and report market and product intelligence for the IBP process; Maintain customer master data in core systems.
Seniority
Individual Contributor
