Client Success Manager / Director (APAC)
Core
Own APAC institutional client relationships and lead complex regulatory reporting implementations from kickoff to go-live.
Role type
Senior IC Client Success Manager / Director
Builds
Regulatory trade reporting solutions for institutional clients in OTC derivatives
Domain
Fintech / Regulatory Reporting / OTC Derivatives
Deliverable
client delivery
Required skills
OTC derivatives expertise, regulatory reporting knowledge, APAC regime expertise (ASIC, MAS), complex project implementation, client relationship management, data analysis, AI tooling
Preferred skills
EMIR, CFTC, SEC, CSA knowledge, SQL, APIs/JSON, ISO 20022, FpML, trade repository experience, building CS functions at scale-ups
Technologies
AI tools, modern tool stack
Responsibilities
Own portfolio of institutional client relationships across APAC, lead end-to-end client implementations, act as senior escalation point for complex reporting/data/regulatory issues, drive retention and account growth, define and improve client success processes, use AI and automation to scale work, bring client/regulatory insight to product priorities, visit clients on-site, lead and grow APAC CS team (Director level)
Seniority
Senior, hands-on IC (Manager/Director level depending on experience)