Senior Support Engineer
Core
Deliver high-quality technical support by monitoring customer environments, resolving service tickets, and acting as an escalation point for complex incidents.
Role type
Senior Support Engineer
Builds
IT solutions and managed services for mid-market corporate clients and government entities
Domain
Telecommunications and Managed Services
Deliverable
client delivery
Required skills
Windows Server administration, Microsoft 365 support, backup solutions management, security appliances/software familiarity, switching and routing, ticket management, process improvement
Preferred skills
Vendor certifications (Microsoft, Veeam, Sophos, Cisco), networking or security certifications
Technologies
Windows Server, Microsoft 365, Veeam, Sophos, Cisco
Responsibilities
Action and resolve customer service tickets, act as an escalation point for complex incidents, support internal business units and professional services teams, identify and implement process and technical improvements, maintain accurate documentation and timesheets
Seniority
Senior, hands-on IC