Manager, Wholesale Account Operations
Core
Manage day-to-day operations and execution of transactions for the Wholesale department, ensuring smooth daily activities and supporting retailer relationships.
Role type
Manager, Wholesale Account Operations
Builds
Wholesale order cycle execution and retailer servicing for Bombas apparel
Domain
Retail / Apparel / Wholesale Operations
Deliverable
product features
Required skills
Cross-functional project management, Wholesale order cycle expertise, ERP/NetSuite proficiency, Process improvement, Stakeholder management, Data accuracy, Team leadership
Preferred skills
EDI experience, SPS Assortment knowledge, Chargeback management, Automation/systemization
Technologies
NetSuite, GSX, SPS Assortment, NuOrder
Responsibilities
Manage day-to-day operations and execution of transactions; Respond to Retailer inquiries regarding orders, shipments, products, VAS requirements and pricing; QC all Sales Orders against the original planned order before shipping; Maintain SKU integrity across multiple systems; Manage the Chargeback Log for data accuracy; Drive the development and improvement of procedures, reports and processes; Track root cause for failed business documents and work with internal teams & retailers to put corrective actions in place; Manage customer record maintenance in NetSuite; Own and manage key “source of truth” documentation and reporting for the cross-functional team.
Seniority
Manager, hands-on IC with team leadership
