Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position
Core
Ensure the reliability, stability, and performance of Pindrop's real-time identity verification and deepfake detection platform across voice, video, and digital interactions.
Role type
Senior Production Support Engineer (Contract)
Builds
Pindrop's identity trust platform for enterprises (banks, insurers, healthcare)
Domain
AI security, fraud detection, voice/video verification
Deliverable
production ML models | product features | dashboards & analysis
Required skills
incident management, root cause analysis, RESTful APIs, cloud platforms (AWS/GCP), Linux, relational databases, scripting, technical documentation, mentoring
Preferred skills
VoIP technologies, networking concepts (TCP/IP)
Responsibilities
Own resolution of complex production issues and lead Sev1 incident response; Collaborate with Product, Engineering, and Customer Success teams for smooth deployments; Perform root cause analysis and implement long-term fixes; Act as SME for platform APIs and integrations; Proactively monitor production health and recommend automation; Create and maintain technical documentation and runbooks; Participate in on-call rotations including weekend coverage
Seniority
Senior, hands-on IC