Technical Support Engineer
Core
Manage and resolve complex POS integration support cases, diagnosing failures in middleware, APIs, and partner connectors to ensure reliable data flow for restaurants.
Role type
Senior Technical Support Engineer (B2B SaaS Integrations)
Builds
Reliable POS connectivity and data synchronization between DoorDash's in-store platform and external POS systems.
Domain
Hospitality technology, Point-of-Sale (POS) integrations, B2B SaaS
Deliverable
client delivery
Required skills
API debugging (REST, webhooks, JSON), POS ecosystem expertise (Square, Toast, Lightspeed, etc.), HTTP debugging (curl/Postman), automation and workflow improvement, technical documentation, stakeholder management
Preferred skills
Python, Zendesk/Jira, Salesforce, AI-assisted triage
Technologies
REST, webhooks, JSON, HTTP, curl, Postman, Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys
Responsibilities
Diagnose and resolve credential failures, check linking problems, webhook gaps, and partner payload errors; onboard POS partners and manage API access; perform QA on application and configuration issues; author training and knowledge-base content; convert customer feedback into product roadmap inputs.
Seniority
Senior, hands-on IC