Integrations & Technical Support Specialist (Remote)
Core
Onboard and support API integrations between ezCater's food delivery network and restaurant brands/third-party vendors, ensuring clean data flow and resolving technical issues.
Role type
Integrations & Technical Support Specialist
Builds
API integrations connecting ezCater's platform with restaurant partners and vendors
Domain
Food tech / B2B SaaS integrations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
API integration knowledge, JSON/XML parsing, root cause analysis, technical troubleshooting, cross-functional collaboration, technical training, data-to-business translation
Preferred skills
GraphQL familiarity, experience with complex operational catering challenges
Technologies
JSON, XML, GraphQL
Responsibilities
Onboard new API integrations end-to-end with partners; Test integrations during development cycles; Document integration processes and failure modes; Diagnose and resolve API process issues by reading logs and tracing requests; Provide technical training to internal teams and external partners; Collaborate with engineering and other stakeholders to fix code-level issues
Seniority
Individual Contributor, mid-level specialist
