Technical Supervisor- Product Support
Core
Lead a Dubai-based team providing technical support and implementation for InterSystems healthcare applications, acting as an escalation point and ensuring safe, efficient delivery.
Role type
Senior IC technical supervisor (healthcare applications)
Builds
Healthcare applications (InterSystems TrakCare, IntelliCare, IRIS for Health) and related customizations/interfaces
Domain
Healthcare IT / InterSystems data platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, technical guidance for complex issues, change control and release management, root cause analysis, SQL and data analysis, web technologies (HTML, JavaScript), stakeholder management, multicultural collaboration
Preferred skills
InterSystems product expertise (TrakCare, IntelliCare, IRIS), healthcare installation and go-live experience, ITIL-aligned service management
Technologies
InterSystems (TrakCare, IntelliCare, IRIS), SQL, HTML, JavaScript
Responsibilities
Lead, coach, and develop a team of Technical Specialists; manage customer and internal escalations; ensure customizations, interfaces, and upgrades are properly designed, tested, and deployed; coordinate technical implementations and go-lives; monitor workloads and service levels; advise on technical risks and resource needs
Seniority
Senior, hands-on IC with management responsibilities