Forward Deployed Engineer, Hong Kong
Core
Embed with enterprise customers in Hong Kong/APAC to architect, build, and deploy production AI and connectivity solutions (voice, messaging, AI inference) on Telnyx's global network.
Role type
Forward Deployed Engineer (Technical Solutions Architect)
Builds
Production AI contact centers, SOC/NOC agents, global communications, connected mobility, and enterprise inference workloads.
Domain
Telecommunications, AI/LLM, Cloud Infrastructure, APAC Market
Deliverable
production ML models | product features
Required skills
Python, Node.js/TypeScript, Go, Kubernetes, OpenTelemetry, Prometheus, Grafana, Kafka, REST/GraphQL API design, SIP/WebRTC, LLM gateway implementation (LiteLLM), RAG pipelines, prompt engineering, Cantonese/Mandarin fluency
Preferred skills
AI voice assistants (STT/TTS), building eval sets, production LLM gateway experience (LiteLLM, Portkey, Kong AI Gateway)
Responsibilities
Design architecture and build POCs for customer AI and connectivity workloads; Deploy and operate self-hosted LLM stacks and LiteLLM gateways; Implement production observability (metrics, logs, traces) and cost governance; Troubleshoot complex integration issues and adapt models for local regulatory environments; Lead POCs and production launches from discovery to go-live.
Seniority
Mid-Senior, hands-on IC